eKYC via video calls support financial & banking businesses considerably in the identification processes. So, why is this solution optimal for these businesses?

Let’s explore how customer identification is processed via Video Call in this article. There is also a business flow diagram for you to understand better.

Selling via video call is becoming an impressive technology solution to help businesses solve sales problems and boost sales significantly during the epidemic.

Stringee Announces Omni-Channel Contact Center StringeeX with outstanding features

Businesses save more than 50% operating cost from successfully deployed a virtual call center.

Currently, there are two ways to build a virtual call center. One is that a business purchases virtual call center software from a service provider, installs and uses it as a standalone software, not affiliated with the system. The second is connecting API directly to the system, virtual call center will be integrated with full features: incoming and outgoing calls for customers from web / app, storing call history, reporting and call statistics. ... It can be clearly seen that, with the first way, businesses must use a lot of software to call customers, having to download data from the virtual call center software and update it onto the system to easily lead to false customer information.

Cloud Call/Contact Center - Calls management and answering system.

A great customer experience is made up of many factors, one of which is the routing of customer calls to the most appropriate operator at that time, meeting customer needs right in their first call with the shortest time interval.

Vaymuon.vn uses Stringee Call API to effectively handle recurring loans

3 tips on how to use video chat effectively for customer care.

There are many ways to use video calls to help increase the quality of your customer support. This article will provide you with several methods and real-world examples from companies that have used it successfully.

What is real-time monitoring in a virtual call center?